Terms of service

Product Descriptions, Pricing, Availability

The products and services mentioned on our websites are subject to availability. We often have limited quantities of product and we offer to notify customers once a “watched” product has been re-stocked. With finite cuts available per animal, many organ meats, ribeyes, tenderloin filets, and prime cuts are limited in quantity.

US Wellness Meats has always done our best to avoid price increases, but despite our best efforts, prices do go up from time to time. US Wellness may change products and prices at any time without notice. We may not be able to ship certain products to certain geographic areas but will mention that on corresponding product pages. We reserve the right to refuse any order, limit or cancel quantities, cancel orders, or place restrictions on accounts that have address or payment discrepancies or appear to be fraudulent. In the event we make changes to an order or cancel an order, we will attempt to notify you by phone or email.

We want as many people as possible to enjoy our nutritious, all-natural, whole foods. Raising animals in accordance with holistic, regenerative farming methods does require more time and resources to bring an animal to proper weight. All of our Beef, Lamb, Bison, and Dairy products are raised exclusively on a natural grass diet from pastures. We will never feed or finish our beef, lamb, bison, or dairy animals on grains or commercial feeds in order to fatten them up for harvest. Our farms use no antibiotics, added growth hormones, GMOs, herbicides, or pesticides. While we are not certified “organic” by regulatory agencies, in many cases our standards match those of “organic”. Our farms also adhere to strict animal welfare guidelines. We believe healthy, happy, content animals are vitally important to the quality of our products. If you are ever unsure about a product description, please contact our customer service department: 877.383.0051. Please see our FAQ section for further details.

Returns & Refunds

Since our food products are perishable, we cannot accept returns. However, we will do our best to resolve any problems with unsatisfactory product in a timely and judicious manner. With over 20 years of experience packing and shipping perishables to all 50 states and beyond, we know the packaging materials, normal transit times (1-2 days), minimum frozen bulk requirements (approximately 7lbs), and the amount of ice necessary to ensure products arrive at your doorstep at minimum, partly frozen.

  • We package your order to withstand at least 3 days in transit. Most orders are delivered within 24-48 hours of leaving our facility.
  • If you receive your food within 3 days of leaving our facility, your food should arrive partially frozen or cold to the touch. Refrigerate or freeze for later use. If you’re concerned, check the internal temperature. Product should be 45 degrees Fahrenheit or colder, which is normal refrigerator temperature. 
  • If you are concerned about shipping delays, we encourage you to request “extra ice“ at no additional charge. Just add a note in the “other special messages & notes” tab when checking out.

Once perishable product leaves our facility to be delivered by FedEx, we are no longer in complete control of the product. We rely on our shipping partner to handle your package safely and securely. We have partnered with FedEx for many years and have had relatively few occasions where product has been damaged or delayed beyond use. Most of these have been due to natural occurrences such as weather.

However, if you receive product that is no longer cold to the touch, please contact us promptly. We recommend that you promptly check temperature with a meat thermometer. Please leave product in the shipping box when doing so. Check the manufacturer’s guidelines for your thermometer to determine the correct distance at which to measure temperature.

Refunds will be given for:

  • Items missing from your order
  • Orders that do not arrive at the shipping address you put on your order
  • Handling damages caused by the carrier and resulting in loss

If you are unsatisfied with your order for any reason, please contact our Customer Service Dept:

We will happily review your order and offer a resolution. Please take pictures of any damaged product and email to eathealthy@grasslandbeef.com.

Depending on the circumstances, we may offer to:

  • Replace the product in question
  • Credit your account towards a future purchase
  • Partial/full refund to your card or account.

On occasion, we have reports of product packages with pinholes when they arrive. This is due to shifting during transit. If the product is still 45 degrees Fahrenheit or colder, it is safe to refrigerate or freeze. If thawing in the refrigerator, we recommend putting the package in a dish or sealable bag in the refrigerator due to unseen pinholes in some packages. Otherwise, as it thaws, there could be juices that leak from the packaging.

Promotional Terms and Conditions

US Wellness eGift Cards

Our eGift Cards come in various denominations and are available in our online store at:
https://grasslandbeef.com/products/us-wellness-meats-gift-card

eGift Cards may expire after 5 years.

If you are unsure of your eGift Card balance or it's validity, please check here:
https://grasslandbeef.com/pages/gift-card-balance-check

Just enter your card number to find out the balance.

US Wellness eGift Cards can be applied at checkout in your cart.
You may use your gift card multiple times if your gift card has a remaining balance.
You may apply multiple gift cards at the checkout page.
You may not use a gift card to buy another gift card.
eGift cards can be used or transferred, but cannot be redeemed for cash.

Special Promotional Coupon Code Offers
All coupon codes are valid for full-price SKUs only. Codes cannot be combined with any other discounts or offers, including sale SKUs. Additional exclusions may apply. Promotional discounts including coupon codes are not valid on gift cards, sale items, apple cider vinegar, or 5-Gallon Tallow Buckets.

Fondue Coupon Codes and Terms
Fondue coupon codes are valid only after a 15-day holding period from order completion. The coupon code expires one year after it is issued. Please note that you may not use a Fondue coupon code to purchase a gift card. These promotional codes are valid for first time customers only. Promotional discounts including coupon codes are not valid on gift cards, sale items, apple cider vinegar, or 5-Gallon Tallow Buckets.

See Fondue Terms/Redemptions FAQ's for inquiries

Cashback and Discount Offers
eGift Cards and Discount Codes claimed from Cashback Offers or given in promotional offers expire in one year from issuance. These promotional codes are valid for first time customers only.

Shipping

Shipping Reminder

Please review your shipping address before submitting your order. We cannot be responsible for an order delivered to a wrong address if that’s where you ordered it to be shipped. Please make address, payment, email, and other changes on your account page. If you’ve had an address change and need help amending your information, please contact our Customer Service Dept:

If you have inadvertently ordered product to be delivered to an incorrect address, please contact us and we will do our best to re-route the package. If you decide to have us re-ship the order to a correct address, let us know and we’ll offset some of the cost of the replacement order.

Normal Shipping Days

Our normal shipping days are weekly, Monday – Wednesday. If you order prior to 10AM CST on Wednesday, your package should be delivered that same week. If you order after 10AM CST Wednesday, your package will be assembled and shipped the following week.

Address Correction Policy (FedEx Shipments)

US Wellness Meats utilizes FedEx as our shipping carrier. FedEx charges a fee for any shipment that requires an address correction after a package has been tendered to the carrier. Our published shipping rates do not include these additional carrier-imposed fees.

If a customer requests a change or correction to a delivery address after a package has been tendered to FedEx, a $25.50 address correction fee may apply. This fee will be added as a separate charge to help cover the cost assessed by the carrier.

We kindly ask customers to carefully review and confirm shipping information at the time an order is placed to help avoid delays and additional charges. While we will always do our best to assist, US Wellness Meats is not responsible for delays or fees resulting from incorrect or incomplete address information.

By placing an order, customers acknowledge this Address Correction Policy as part of our Terms & Conditions.

 

Accessibility Statement for US Wellness Meats

At US Wellness Meats, we believe that good food should nourish everyone—and that includes the experience of accessing our website. We are committed to ensuring that all individuals, regardless of ability, can easily navigate, understand, and interact with our online offerings.

We strive to make USWellnessMeats.com a welcoming and accessible space for all. Whether you're browsing our pasture-raised meats, reading our blog, or placing an order, we want the experience to be seamless and inclusive.

What We're Doing:

  • 🛠️ Designing with accessibility in mind: We aim to follow best practices and standards outlined in the Web Content Accessibility Guidelines (WCAG).

  • 👀 Improving visual clarity: We use readable fonts, high-contrast color schemes, and scalable text to support users with visual impairments.

  • 🧭 Simplifying navigation: Our menus and page layouts are structured to be intuitive and compatible with screen readers and keyboard navigation.

  • 📱 Supporting multiple devices: Our site is optimized for mobile, tablet, and desktop use to ensure flexibility and ease of access.

We’re Listening

If you encounter any barriers while using our site, we want to hear from you. Your feedback helps us improve and serve you better. Please reach out to us at:

📧 Email: eathealthy@grasslandbeef.com 📞 Phone: 877.383.0051

We’re here to help—and we’re always working to do better.