Refund policy

Returns & Refunds

Since our food products are perishable, we cannot accept returns. However, we will do our best to resolve any problems with unsatisfactory product in a timely and judicious manner. With over 20 years of experience packing and shipping perishables to all 50 states and beyond, we know the packaging materials, normal transit times (1-2 days), minimum frozen bulk requirements (approximately 7lbs), and the amount of ice necessary to ensure products arrive at your doorstep at minimum, partly frozen.

  • We package your order to withstand at least 3 days in transit. Most orders are delivered within 24-48 hours of leaving our facility.
  • If you receive your food within 3 days of leaving our facility, your food should arrive partially frozen or cold to the touch. Refrigerate or freeze for later use. If you’re concerned, check the internal temperature. Product should be 45 degrees Fahrenheit or colder, which is normal refrigerator temperature. 
  • If you are concerned about shipping delays, we encourage you to request “extra ice“ at no additional charge. Just add a note in the “other special messages & notes” tab when checking out.

Once perishable product leaves our facility to be delivered by FedEx, we are no longer in complete control of the product. We rely on our shipping partner to handle your package safely and securely. We have partnered with FedEx for many years and have had relatively few occasions where product has been damaged or delayed beyond use. Most of these have been due to natural occurrences such as weather.

However, if you receive product that is no longer cold to the touch, please contact us promptly. We recommend that you promptly check temperature with a meat thermometer. Please leave product in the shipping box when doing so. Check the manufacturer’s guidelines for your thermometer to determine the correct distance at which to measure temperature.

Refunds will be given for:

  • Items missing from your order
  • Orders that do not arrive at the shipping address you put on your order
  • Handling damages caused by the carrier and resulting in loss
  • Refunds will not be issued on orders under 7lbs

If you are unsatisfied with your order for any reason, please contact our Customer Service Dept:

We will happily review your order and offer a resolution. Please take pictures of any damaged product and email to eathealthy@grasslandbeef.com.

Depending on the circumstances, we may offer to:

  • Replace the product in question
  • Partial/full refund to your card or account.

On occasion, we have reports of product packages with pinholes when they arrive. This is due to shifting during transit. If the product is still 45 degrees Fahrenheit or colder, it is safe to refrigerate or freeze. If thawing in the refrigerator, we recommend putting the package in a dish or sealable bag in the refrigerator due to unseen pinholes in some packages. Otherwise, as it thaws, there could be juices that leak from the packaging.