Terms of Service

The products and services mentioned on our websites are subject to availability. We often have limited quantities of product and we offer to notify customers once a “watched” product has been re-stocked. With finite cuts available per animal, many organ meats, ribeyes, tenderloin filets, and prime cuts are limited in quantity.

US Wellness Meats has always done our best to avoid price increases, but despite our best efforts, prices do go up from time to time. US Wellness may change products and prices at any time without notice. We may not be able to ship certain products to certain geographic areas but will mention that on corresponding product pages. We reserve the right to refuse any order, limit or cancel quantities, cancel orders, or place restrictions on accounts that have address or payment discrepancies or appear to be fraudulent. In the event we make changes to an order or cancel an order, we will attempt to notify you by phone or email.

We want as many people as possible to enjoy our nutritious, all-natural, whole foods. Raising animals in accordance with holistic, regenerative farming methods does require more time and resources to bring an animal to proper weight. All of our Beef, Lamb, Bison, and Dairy products are raised exclusively on a natural grass diet from pastures. We will never feed or finish our beef, lamb, bison, or dairy animals on grains or commercial feeds in order to fatten them up for harvest. Our farms use no antibiotics, added growth hormones, GMOs, herbicides, or pesticides. While we are not certified “organic” by regulatory agencies, in many cases our standards match those of “organic”. Our farms also adhere to strict animal welfare guidelines. We believe healthy, happy, content animals are vitally important to the quality of our products. If you are ever unsure about a product description, please contact our customer service department: 877.383.0051. Please see our FAQ section for further details.

Since our food products are perishable, we cannot accept returns. However, we will do our best to resolve any problems with unsatisfactory product in a timely and judicious manner. With over 20 years of experience packing and shipping perishables to all 50 states and beyond, we know the packaging materials, normal transit times (1-2 days), minimum frozen bulk requirements (approximately 7lbs), and the amount of ice necessary to ensure products arrive at your doorstep at minimum, partly frozen.

• We package your order to withstand at least 3 days in transit. Most orders are delivered within 24-48 hours of leaving our facility.
• If you receive your food within 3 days of leaving our facility, your food should arrive partially frozen or cold to the touch. Refrigerate or freeze for later use. If you’re concerned, check the internal temperature. Product should be 45 degrees fahrenheit or colder, which is normal refrigerator temperature.
  
• If you are concerned about shipping delays, we encourage you to request “extra ice“ at no additional charge. Just add a note in the “other special messages & notes” tab when checking out.

Once perishable product leaves our facility to be delivered by FedEx, we are no longer in complete control of the product. We rely on our shipping partner to handle your package safely and securely. We have partnered with FedEx for many years and have had relatively few occasions where product has been damaged or delayed beyond use. Most of these have been due to natural occurrences such as weather.

However, if you receive product that is no longer cold to the touch, please contact us promptly. We recommend that you promptly check temperature with a meat thermometer. Please leave product in the shipping box when doing so. Check the manufacturer’s guidelines for your thermometer to determine the correct distance at which to measure temperature.

Refunds will be given for:

• Items missing from your order
• Orders that do not arrive at the shipping address you put on your order
• Handling damages caused by the carrier and resulting in loss

If you are unsatisfied with your order for any reason, please contact our Customer Service Dept:

• EMAIL: eathealthy@grasslandbeef.com
• PHONE: 877.383.0051

We will happily review your order and offer a resolution. Please take pictures of any damaged product and email to eathealthy@grasslandbeef.com.

Depending on the circumstances, we may offer to:

• Replace the product in question
• Credit your account towards a future purchase
• Partial/full refund to your card or account.

On occasion, we have reports of product packages with pinholes when they arrive. This is due to shifting during transit. If the product is still 45 degrees fahrenheit or colder, it is safe to refrigerate or freeze. If thawing in the refrigerator, we recommend putting the package in a dish or sealable bag in the refrigerator due to unseen pinholes in some packages. Otherwise, as it thaws, there could be juices that leak from the packaging.

Please review your shipping address before submitting your order. We cannot be responsible for an order delivered to a wrong address if that’s where you ordered it to be shipped. Please make address, payment, email, and other changes on your account page. If you’ve had an address change and need help amending your information, please contact our Customer Service Dept:

• EMAIL: eathealthy@grasslandbeef.com
• PHONE: 877.383.0051

If you have inadvertently ordered product to be delivered to an incorrect address, please contact us and we will do our best to re-route the package. If you decide to have us re-ship the order to a correct address, let us know and we’ll offset some of the cost of the replacement order.

Our normal shipping days are weekly, Monday – Wednesday. If you order prior to 10AM CST on Wednesday, your package should be delivered that same week. If you order after 10AM CST Wednesday, your package will be assembled and shipped the following week.