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Product reviews for Chicken Stock - 30 oz

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The quality has diminished substantially
I suppose I can understand selling less product at the same price due to increases in cost production. That’s the case here when buyer used to get 38oz instead of 30oz of chicken stock.  However, the quality is not the same. The chicken stock looks nothing like what is depicted. Instead one gets what looks more like yellow water.  In addition, the previous substantial plastic containers which were capable of being reused numerous times have been replaced by cheap flimsy containers which are now easily subject to breakage, especially when taking the lid off.  In my case, a piece of plastic broke off in the soup and I nearly swallowed it.  Be aware of this flaw because at the very least, it will result in spilling and loss of the this expensive overpriced yellow water.  US Wellness seems to be un-phased  as my emails expressing concern and disappointment have gone unanswered. I really expected more from Grassland Beef. -

** From USWM - We appreciate your valued feedback and can see you have reported your dissatisfaction with the broth on multiple occasions. Please know that we did respond to your email within 48 hours, and again, apologize for your dissatisfaction. We make  our chicken stock with the same mixture of bones and spices in each and every batch. Inconsistencies in texture and color are possible, but should not change the overall quality of the product. You are always welcome to reach out to us at 877.383.0051 M-F 8:30a-5p CST for personal assistance in rectifying this issue to your full-satisfaction. We appreciate your patronage, and look forward to the opportunity to continue to serve you!
From: Carla | Date: 2/4/2021 11:26 PM
I suppose I can understand selling less product at the same price due to increases in cost production. That’s the case here when buyer used to get 38oz instead of 30oz of chicken stock.  However, the quality is not the same. The chicken stock looks nothing like what is depicted. Instead one gets what looks more like yellow water.  In addition, the previous substantial plastic containers which were capable of being reused numerous times have been replaced by cheap flimsy containers which are now easily subject to breakage, especially when taking the lid off.  In my case, a piece of plastic broke off in the soup and I nearly swallowed it.  Be aware of this flaw because at the very least, it will result in spilling and loss of the this expensive overpriced yellow water.  US Wellness seems to be un-phased  as my emails expressing concern and disappointment have gone unanswered. I really expected more from Grassland Beef. -

** From USWM - We appreciate your valued feedback and can see you have reported your dissatisfaction with the broth on multiple occasions. Please know that we did respond to your email within 48 hours, and again, apologize for your dissatisfaction. We make  our chicken stock with the same mixture of bones and spices in each and every batch. Inconsistencies in texture and color are possible, but should not change the overall quality of the product. You are always welcome to reach out to us at 877.383.0051 M-F 8:30a-5p CST for personal assistance in rectifying this issue to your full-satisfaction. We appreciate your patronage, and look forward to the opportunity to continue to serve you!
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