I order this often for soap making, and the quality has been very hit or miss as of late. The first few times I ordered, it was perfect. Another time I found a two inch layer of rancid gelatin/meat at the bottom of the bucket. Gave it one more try and it was perfect yet again, so I kept ordering. This last time though, I opened the container and found mold spots all over the top. Since I use it for soap only, I scraped them off, but then digging into the bucket, I found pockets of some rancid smelling congealed stuff. I emailed this company my concerns and they never bothered to get back to me. For such a high price increase on this product, quality should be good and consistent, and customer service should be better, too.
From USWM: Thank you for your patronage and valued feedback. We take each and every email sent to our inbox at eathealthy@grasslandbeef.com very seriously, and will not leave you at a loss. I've conducted an investigation via your email address listed above, and cannot locate your previous email attempts. We certainly take the above-stated inconsistency very seriously and apologize for the inconvenience. Our team is standing by at 877.383.0051 and look forward to the opportunity to continue to serve you.
From:
Katie
|
Date:
4/12/2022 9:53 AM
I order this often for soap making, and the quality has been very hit or miss as of late. The first few times I ordered, it was perfect. Another time I found a two inch layer of rancid gelatin/meat at the bottom of the bucket. Gave it one more try and it was perfect yet again, so I kept ordering. This last time though, I opened the container and found mold spots all over the top. Since I use it for soap only, I scraped them off, but then digging into the bucket, I found pockets of some rancid smelling congealed stuff. I emailed this company my concerns and they never bothered to get back to me. For such a high price increase on this product, quality should be good and consistent, and customer service should be better, too.
From USWM: Thank you for your patronage and valued feedback. We take each and every email sent to our inbox at eathealthy@grasslandbeef.com very seriously, and will not leave you at a loss. I've conducted an investigation via your email address listed above, and cannot locate your previous email attempts. We certainly take the above-stated inconsistency very seriously and apologize for the inconvenience. Our team is standing by at 877.383.0051 and look forward to the opportunity to continue to serve you.
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